Frequently Asked Questions

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Lamps

How long does the UVHammer’s battery last / What is the recharge time?

The UVHammer battery is good for ~2 hours of effective use and takes ~2 hours to charge. Each unit comes with 2 batteries so one can always be charging to allow for non-stop disinfection.

How long do lamps last?

Dimer’s Signify lamps are rated for 8,000 hours. If you think about 8 hours a day of use, that’s still 1,000 days or about 3 years. We recommend replacing the lamps every 12 months just to be on the safe side and ensure a consistent, effective dosage

How much do lamps cost to replace?

Replacing all 5 lamps only costs ~$120, and the first replacement is included in our On-call Field Service plan

Safety

Does the operator need to wear PPE?

No – the UVHammer utilizes a proprietary built-in UVC shield that blocks 100% of UVC exposure to the operator ensuring the highest levels of protection. To maximize safety operators are required to wear long pants, socks, and closed-toe shoes.

Is it safe for others to be in the room while the unit is being operated?

No – the operator is the only person who should be in the room. Before enabling the UVHammer’s lamps, operators are required to secure each room to ensure no bystanders are present. Each unit comes with a door stop alarm and warning placards to further ensure no surprise visitors.

Warranty

Does the unit come with service/warranty?

One year manufacturers warranty included with the purchase of unit which covers any product defects 

Beyond that, we have a global field service provider who provides both on-call service and scheduled preventative maintenance twice a year.

Dimer includes the first year of this service complementary with the UVHammer with the option to continue enrollment in an annual service subscription for future years.

How long do lamps last?

Dimer’s Signify lamps are rated for 8,000 hours. If you think about 8 hours a day of use, that’s still 1,000 days or about 3 years. We recommend replacing the lamps every 12 months just to be on the safe side and ensure a consistent, effective dosage

How much do lamps cost to replace?

Replacing all 5 lamps only costs ~$120, and the first replacement is included in our On-call Field Service plan

General Use

How long does it take to disinfect a standard room?

Dimer has a Nationally Recognized Testing Lab certification confirming the UVHammer can treat a 400 sqft operator room setting in under 3 minutes. In practice, the UVHammer can easily disinfect 12-15,000 sqft/hr in more open settings such as classrooms, offices, and hotels

Can the UVHammer operate on carpeted surfaces?

Dimer experts will help you choose from omnidirectional wheels, swivel caster wheels, or a hybrid combo to best suit the type of flooring you will be using your UVHammer on.

 

 

What training is necessary to operate UVHammer?

Training takes 1-2 hours and includes an Operator Certification Exam which users have to pass before receiving their individual pin code

How Do I Get Started?

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Free 20 Min Chat

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Book Appointment

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1st Session!

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Contact Me

Ask a question or book an appointment below. For emergencies call 911 or visit your nearest hospital

(234) 301-3513

1234 Divi St. #1000, San Francisco, CA 95123

info@divitherapy.com